Customer Service Experts

Note: Please refrain from using mobile phones and apply to this listing only from a Desktop/Laptop, as we you would need you to share your screen for a ~25 min task as part of the interview process. Make sure the browser you are applying for has permissions enabled to share your screen before starting the interview. This is needed for us to take your application further.

About the Role

We are looking for Customer Service Experts to write, review, and validate prompt-based questions designed to train AI.

Your expertise in client communication, issue resolution, support workflows, and customer relationship management will ensure each prompt and response is clear, empathetic, and reflective of real-world service interactions. We welcome professionals from call centers, help desks, retail, hospitality, and customer success teams to help create AI training materials rooted in practical support scenarios. You’ll play a key role in shaping how AI understands human interaction, service standards, and customer care best practices.

You’re a good fit if you:

• Have 3+ years of experience as a Customer Service Representative.

• Residing in the U.S., Canada, New Zealand, UK or the Australia.

• Demonstrate excellent verbal and written communication skills.

• Have strong attention to detail.

Role Highlights

• Flexible workload: 10–20 hours per week, with potential to increase to 40 hours.

Role Start Date

• This role will begin in early to mid-July with applications reviewed on a rolling basis.

Interview Process

• You will take an AI interview where you will be asked questions about your background in customer service.

• You will share your screen and write a detailed prompt to generate an AI response about a customer service scenario.

• You will evaluate and compare LLM outputs to determine which response is more effective and accurate.

• Applicants will be selected based on their performance in the AI interview and on the accuracy and quality of their evaluations.

• Note: Please refrain from using mobile phones and apply to this listing only from a Desktop/Laptop, as we you would need you to share your screen for a ~20 min task as part of the interview process. Make sure the browser you are applying for has permissions enabled to share your screen before starting the interview. This is needed for us to take your application further.

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

Contract and Payment Terms

• You will be engaged as an independent contractor.
• This is a fully remote role that can be completed on your own schedule.
• Projects can be extended, shortened, or concluded early depending on needs and performance.
• Your work at Mercor will not involve access to confidential or proprietary information from any employer, client, or institution.
• Payments are weekly on Stripe or Wise based on services rendered.
• Please note: We are unable to support H1-B or STEM OPT candidates at this time.

About Mercor

Mercor partners with leading AI labs and enterprises to train frontier models using human expertise. You will work on projects that focus on training and enhancing AI systems. You will be paid competitively, collaborate with leading researchers, and help shape the next generation of AI systems in your area of expertise.