Telephone Operators

Mercor is recruiting Telephone Operators!

You will be working on a research project for one of the world’s top AI companies as an independent contractor. You will be using your experience and deep domain knowledge to design questions and help train AI models related to your expertise as a Telephone Operator.

Applicants must:

• Have 4+ years full-time work experience as a Telephone Operator

• Be based in the US, UK, or Canada (No other countries will be considered)

• Possess strong writing skills and be comfortable working with various computer applications and platforms

Essential Skills and Tasks

We will only consider Telephone Operator experience that includes the following tasks:

·        Observe signal lights on switchboards, and dial or press buttons to make connections.

·        Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, mobile, person-to-person, and emergency calls.

·        Update directory information.

·        Perform clerical duties such as typing, proofreading, and sorting mail.

·        Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

·        Monitor automated systems for placing collect calls and intervene for callers needing assistance.

·        Provide assistance for customers with special billing requests.

·        Provide relay service for users who are deaf or hard of hearing.

·        Keep records of calls placed and received, and of related toll charges.

·        Promote company products, services, and savings plans when appropriate.

Comparable job titles for this role: 411 Directory Assistance Operator; Directory Assistance Operator; Information Specialist; Live Source Operator; Long Distance Operator; PBX Operator; TELECOM Op (Telecommunications Operator); Toll Operator

Here are more details about the role:

• We aim to make the hourly compensation rate offered to you competitive based on your professional background and geographic location (please note that the listed hourly compensation scale is for U.S.-based applicants and that that scale will differ depending on where a candidate is geographically based)

• This project requires that you be able to commit a minimum of 15 hours per week

• The work will last for approximately 3-4 weeks after you begin the project

• Please note you will need access to a desktop or laptop computer for this project and that we cannot accept applicants who use chromebook computers

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

Contract and Payment Terms

• You will be engaged as an independent contractor.
• This is a fully remote role that can be completed on your own schedule.
• Projects can be extended, shortened, or concluded early depending on needs and performance.
• Your work at Mercor will not involve access to confidential or proprietary information from any employer, client, or institution.
• Payments are weekly on Stripe or Wise based on services rendered.
• Please note: We are unable to support H1-B or STEM OPT candidates at this time.

About Mercor

Mercor partners with leading AI labs and enterprises to train frontier models using human expertise. You will work on projects that focus on training and enhancing AI systems. You will be paid competitively, collaborate with leading researchers, and help shape the next generation of AI systems in your area of expertise.