Customer Service Representatives

About the Role

Mercor is seeking experienced customer services representatives to support a leading AI lab in advancing research and infrastructure for next-generation machine learning systems. This engagement focuses on diagnosing and solving real issues in your domain. It's an opportunity to contribute your expertise to cutting-edge AI research while working independently and remotely on your own schedule.

Key Responsibilities

• You’ll be asked to create deliverables regarding common requests within your professional domain 

• You’ll be asked to review peer developed deliverables to improve AI research

Ideal Qualifications

• 4+ years professional experience in your respective field

• Excellent written communication with strong grammar and spelling skills

More About the Opportunity

• Expected workload: ~30 hours per week, with flexibility to scale up to 40 hours

• Project start date: immediately, lasting for around 3-4 weeks

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

Contract and Payment Terms

• You will be engaged as an independent contractor.
• This is a fully remote role that can be completed on your own schedule.
• Projects can be extended, shortened, or concluded early depending on needs and performance.
• Your work at Mercor will not involve access to confidential or proprietary information from any employer, client, or institution.
• Payments are weekly on Stripe or Wise based on services rendered.
• Please note: We are unable to support H1-B or STEM OPT candidates at this time.

About Mercor

Mercor partners with leading AI labs and enterprises to train frontier models using human expertise. You will work on projects that focus on training and enhancing AI systems. You will be paid competitively, collaborate with leading researchers, and help shape the next generation of AI systems in your area of expertise.