Retail Banking Expert

Role Overview

• Mercor is seeking senior retail banking professionals to build evaluation tasks for AI systems operating in Fortune 500 enterprise consumer banking contexts.

• The workflows are calibrated to the customer volume, regulatory complexity, and operational stakes of Fortune 500 and large national retail banks.

• Contributors design enterprise retail banking scenarios, draft reference outputs, and write rubrics that capture how senior F500 retail banking operators think.

Key Responsibilities

• Construct enterprise retail banking scenarios spanning large-scale deposit and lending operations, multi-stakeholder branch network decisions, and complex regulatory examination or compliance review cycles.

• Build tasks across F500 consumer lending (mortgage, auto, personal), branch and digital banking operations, credit risk and underwriting, fraud prevention, and customer experience/retention strategy.

• Develop retail banking operations scenarios involving tools such as core banking platforms (FIS, Fiserv, Temenos), loan origination systems (LOS), CRM platforms, and fraud detection/AML monitoring tools in F500 stacks.

• Apply enterprise retail banking frameworks (credit risk scoring models, CFPB/regulatory compliance standards, omnichannel service design, KYC/AML protocols) and produce reference lending policies, risk assessments, and executive-level operational narratives.

• Author rubrics that distinguish authentic enterprise retail banking judgment from generic textbook or licensing-exam-level recall.

Ideal Qualifications

• 5+ years working in consumer lending, branch operations, credit risk, or compliance at a Fortune 500 retail bank (JPMorgan Chase, Bank of America, Wells Fargo, Citi, U.S. Bank).

• Direct ownership of F500-scale lending portfolios, branch/digital banking operations, or regulatory compliance programs.

• Fluency in enterprise retail banking tooling and frameworks, plus understanding of how F500 regulatory examinations (OCC, CFPB, FDIC), KYC/AML compliance, and credit risk governance actually work.

• Prior rubric, banking-training curriculum, or policy/risk documentation authorship is a plus.

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

Contract and Payment Terms

• You will be engaged as an independent contractor.
• This is a fully remote role that can be completed on your own schedule.
• Projects can be extended, shortened, or concluded early depending on needs and performance.
• Your work at Mercor will not involve access to confidential or proprietary information from any employer, client, or institution.
• Payments are weekly on Stripe or Wise based on services rendered.
• Please note: We are unable to support H1-B or STEM OPT candidates at this time.

About Mercor

Mercor partners with leading AI labs and enterprises to train frontier models using human expertise. You will work on projects that focus on training and enhancing AI systems. You will be paid competitively, collaborate with leading researchers, and help shape the next generation of AI systems in your area of expertise.