Senior Multiline Claims Examiner

Compensation: all experts are paid a flat $800 upon successful completion of the onboarding process, which we estimate takes approximately 10 hours. After successfully completing onboarding, you will be converted to $80/hour.

About the Role

Mercor is partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Senior Multiline Claims Examiners to design realistic claim-handling scenarios, evaluate model outputs against established claims standards, and help shape how the next generation of AI reasons about coverage, investigation, evaluation, settlement, and claim resolution.

We welcome carrier examiners, desk adjusters, field adjusters, TPA professionals, and independent adjusters with experience handling property, auto, casualty, or specialty P&C claims.

What You'll Do

• Design realistic claims scenarios involving first notice of loss, coverage verification, investigation, documentation, reserving, damage evaluation, negotiation, settlement, subrogation, salvage, and closure
• Create work products such as claim action plans, coverage analyses, investigation requests, evaluation summaries, settlement recommendations, and insured communications
• Write "golden" reference responses at experienced claims-professional quality
• Grade AI-generated responses against structured rubrics for factual accuracy, policy application, claim-handling judgment, and procedural completeness
• Identify premature conclusions, missing investigative steps, unsupported valuations, improper communications, and failures to distinguish covered damage from excluded or unrelated loss
• Provide written feedback the research team uses to improve model behavior
• Participate in onboarding office hours and calibration sessions

You're a Good Fit If You

• Have 2+ years of professional P&C claims handling, adjusting, or examining experience
• Have independently handled claims in at least one area, such as property, auto physical damage, bodily injury, general liability, commercial casualty, catastrophe, or specialty claims
• Understand the claim lifecycle from intake and investigation through evaluation, resolution, recovery, and closure
• Can read and apply policy language to claim facts while recognizing when escalation is required
• Demonstrate excellent written analysis, balanced judgment, and high attention to detail
• Can distinguish ordinary claim adjudication from complex coverage, litigation, regulatory, and actuarial work

Bonus Qualifications

• AIC, CPCU, SCLA, or comparable insurance designation
• Multiline or multistate claims experience
• Catastrophe, represented bodily injury, litigation, subrogation, SIU, or large-loss exposure
• Experience supervising independent adjusters, experts, vendors, or defense counsel
• Active or previously held adjuster license

Role Highlights

• Minimum 20 hours per week (ideally 40+)
• Role starts immediately, applications reviewed on a rolling basis

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

Contract and Payment Terms

• You will be engaged as an independent contractor.
• This is a fully remote role that can be completed on your own schedule.
• Projects can be extended, shortened, or concluded early depending on needs and performance.
• Your work at Mercor will not involve access to confidential or proprietary information from any employer, client, or institution.
• Payments are weekly on Stripe or Wise based on services rendered.
• Please note: We are unable to support H1-B or STEM OPT candidates at this time.

About Mercor

Mercor partners with leading AI labs and enterprises to train frontier models using human expertise. You will work on projects that focus on training and enhancing AI systems. You will be paid competitively, collaborate with leading researchers, and help shape the next generation of AI systems in your area of expertise.