Benefit Navigation expert

Are you a benefits professional — plan design, payer and claims operations, or benefits regulatory and compliance? Our client is developing AI-generated benefits-navigation content, and needs experienced benefits professionals to validate it.

In this role, you'll:

• Review and validate evaluation rubrics for accuracy and real-world relevance

• Assess AI-generated benefits-navigation scenarios used to inform a synthetic dataset

• Identify inaccurate, unrealistic, ambiguous, or potentially harmful guidance

• Recommend improvements based on real-world benefits administration experience

You're a strong fit if you:

• Have substantial experience in benefits administration, benefits navigation, or healthcare coverage — Must Have

• Bring a strong understanding of Medicare and/or Medicaid — Must Have

• Know common customer questions, service workflows, and escalation practices — Must Have

• Can tell general educational guidance from situations needing a licensed, legal, clinical, or plan-specific referral

Strongly preferred:

• Employer-sponsored group benefits or health and welfare administration

• Benefits navigation, advocacy, or benefits-related customer service

• Quality assurance, rubric development, or content validation

• Experience reviewing AI-generated or synthetic customer-service content

This is a non-clinical review role — likely not the right fit if your background is primarily hands-on clinical care.

Details:

• Remote, hourly, $70/hour

• Application includes a short domain-expert interview

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

Contract and Payment Terms

• You will be engaged as an independent contractor.
• This is a fully remote role that can be completed on your own schedule.
• Projects can be extended, shortened, or concluded early depending on needs and performance.
• Your work at Mercor will not involve access to confidential or proprietary information from any employer, client, or institution.
• Payments are weekly on Stripe or Wise based on services rendered.
• Please note: We are unable to support H1-B or STEM OPT candidates at this time.

About Mercor

Mercor partners with leading AI labs and enterprises to train frontier models using human expertise. You will work on projects that focus on training and enhancing AI systems. You will be paid competitively, collaborate with leading researchers, and help shape the next generation of AI systems in your area of expertise.